Audit on the adoption of solutions in Africa
Succeed in your global rollouts by tailoring training to on‑the‑ground realities
Ensure your international roll-out sucess by tailoring training to the realities on the ground
After a post-Covid global rollout via webinars, the incident management solution (Safety, Environment, Energy) met with mixed success. While the European and American sites were operational, the African sites lagged behind, revealing the limitations of 100% digital remote training.
Actions
As remote sites struggled to adopt the security incident management solution, I conducted a direct on-site intervention to diagnose barriers to use and adapt the learning method to the local culture.
Direct on-site intervention to diagnose barriers to use:
- Field immersion to understand specific local usage requirements.
- Identification of the need for practical handling and real-life scenarios.
- Immediate overhaul of the teaching method, prioritising learning by doing.
Results
The change in teaching approach helped to remove psychological barriers. The teams embraced the tool for the long term, finally ensuring consistent reporting across the group.